Frequently Asked Questions

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

An eSIM serves as a virtual SIM card, enabling you to set up a mobile plan with your provider minus the need for a physical nano-SIM card.

To activate your eSIM, simply follow these 3 straightforward steps: 1) Choose your destination, 2) Pick a data package, 3) Scan the QR code using your phone.

While a physical SIM involves a small chip insertion into your device, an eSIM is a digital alternative that allows you to initiate a carrier plan without the requirement of a physical nano-SIM card.

Explore our dedicated page for compatible devices to verify if your phone is eSIM-enabled.

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.